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Ordering

Our customer service/sales department is available Monday - Friday, 8am - 5pm (PST) to assist you. You may submit your order online on our secure website, or via fax 24 hours a day, 7 days a week. For fax orders please print out form, state part number & full description of item and quantity. Give your name and shipping address. Your shipping address must be the same as your billing address, no exceptions. P.O. boxes are not deliverable addresses. CA residents add 8.25% sales tax. Please use part numbers when ordering. We will not be responsible for errors in parts ordered by description only!

 

Special Orders

If specialized parts are required, please consult our staff when ordering. Specific information may be needed. NO RETURNS on special order or custom items.

 

Terms

Orders must be accompanied with credit card information. (MasterCard, Visa or American Express) Orders may also be placed and paid for via certified check, money order, or personal check; however order will not be shipped until check has cleared. Any check returned for non-sufficient funds will be charged a $20.00 service fee.

 

Returns & Warranty Returns

All returns must have a Return Authorization number and be accompanied by a copy of the original invoice or receipt of purchase. All returns must be shipped pre-paid; no C.O.D. returns will be accepted. New parts returned for credit will be subject to a 15% re-stocking fee. No return of obsolete parts. Any refused shipment returned to Comptech Marine / Sky Ski will be subject to a freight chargeback. Further orders will be delayed until charges are paid. No returns past 30 days. No returns on used items.

 

Warranty Returns

During the warranty period, Sky Ski will, at its option either repair or replace defective equipment. To obtain repair or replacement call Sky Ski customer service for a Return Authorization number. Then attach your name, address, phone number description of problem and proof of purchase (for example; a sales receipt or canceled check) to the product. At your expense, ship or deliver the product to the Sky Ski offices utilizing an accepted and traceable shipping method. CALL SKY SKI FOR THE SHIPPING ADDRESS. Repaired or replaced items will be returned to you at no charge.

 

Customer Relations

We want to help you. Our customers are the lifeblood of our business and we want you to be happy. Almost all of our customers are nice, but a very few are abusive. The person who processes your warranty claim is just like everybody else--being nice gets the best service.

Be straight-forward. If you say " I was just riding along and my t-bar/seat tower bent....", no hydrofoil professional is going to believe you. They'll make fun of you when you leave. Metal does not spontaneously bend. Be square and accept that the hydrofoil rider is part of the equation. If you are a newbie, learn how to finesse your foil. Its not the equipment's fault if you land sideways and bend or break something.

So be polite, be honest, take responsibility and you will get the best possible service.

If it's not really a warranty problem, but you broke something and you need a financial break; ask for it: "I threw a monster roll, got sideways and couldn't recover. I landed sideways and my tower bent! Man I'm busted--lousy tips all month. Please can you help me out?" That works with us--we'll do our best to help you.

 

Disclaimer

Every effort has been made to avoid errors in our print & online catalog, however it does sometimes happen. We disclaim any responsibility for any application or specification errors. We are only human and mistakes may occasionally occur. Also, please be advised that Comptech Marine / Sky Ski reserves the right to change the pricing in regards to this catalog without notice. Any unauthorized reproduction of artwork, photographs, or any other portion of this catalog without the prior written consent of Comptech Marine / Sky Ski is a violation of copyright and will be prosecuted.

Activities involving the use of the Sky Ski are by their nature HAZARDOUS. Users of the Sky Ski therefore assume the risk of bodily injury or death arising from those activities. Sky Ski is not liable to users or third parties for any incidental or consequential damages, including damages for personal injury, beyond the Sky Ski assumes for replacement or repair of its products subject to the conditions set forth herein.

 

 

 

 

 

 

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